Customer Testimonials
Great sales staff! Dave and Alexis were very helpful and knowledgeable.
Excellent dealership. Great sales department. Love my new car!
Great Experience. Car buying is not always a pleasant experience, however Corrine Sisk was great to work with and made it a great experience. Pleasant, Informative, and knowledgeable. All in all a great motoring advisor.
I had a previous sales person who was not responsive and left the dealership during the build of my car. Marc stepped in at the end and provided superior service. I'm happy with my car and the New Country crew.
New Country Mini has great customer service. Polite and skilled, with hi tech professional service. A good buisiness model for any industry.
Corrine, Chris and David thank you for your assistance I greatly appreciate your efforts to complete my purchase at the end of the day. I will recommend you all to my family and friends. Truly a professional group of people.
dealer an staff was very friendly an easy to deal with tech were very helpful
My experience was with extremely cordial and knowledgeable associates. Promptly took my car in and had a loaner ready for me. Work was performed competently with no issues. Great place!!!
Love the service at this dealership. In my 30 years of buying cars, this is the best place I’ve experienced for service
I received great service @a competitive price.
I just purchased a 2013 mini Cooper S. Absolutely love this car. I have to say out of all the experiences I’ve had buying cars, this one was probably the smoothest. The dealership made sure that my car was ready to hit the road with no issues. Thanks to the team involved in making this happen. I would definitely recommend New Country for a new or used car purchase.
Friendly and informative staff. Will use again
Great visit! Very thorough with all work needed to be done. Quick turn over. Wicked friendly.
Service is good. Help me maintain my car. Did not realize my windshield wipers were so bad until I drove home in the rain. Thanks for picking this up!
All good
Austin was extremely helpful. He was by himself when I first dropped off my car for service- there were several customers he was tending to- he stayed calm, yet hospitable. When I came back to retrieve my vehicle, he once again made it a great experience. Thanks Austin for the assist. You rock!
I’m a car guy and like a new car every two years and I have four children who are newer drivers and keep crashing into pretty much everything except people thank God, so I spend a lot of time at dealerships. New Country Mini was one of the easiest car buying experiences I’ve had. Alexis was knowledgeable and pleasant to work with. Great work guys!
Corrine was amazing! I will highly recommend her to others. Great salesperson.
The video of the car and run through of issues seen by the technicians is helpful and informative. Staff were very friendly and professional. Included car wash and mini interior detail really makes it special. If it wasn't for the high prices (300 bucks each for tie rods I can get for less than 100 a pop), I'd be doing less DIY.
I had the time of my life at New Country Mini. Marc was a pleasant fella and I’m glad to have had him help me in my search for a new car. My time was respected and I never felt like I was an inconvenience to the team. Thank you so much for such a lovely experience.
Been dealing with NC MINI since 2013. I am always pleased. Really thanks again
The people here are very friendly and knowledgeable. Their service of providing a loaner car is very helpful, it is much better then waiting and takes some pressure off of them so they don't have to hurry. My only negative is cost. It is a dealership, so costs are usually more, and they are using "official" parts.
Marc and Chris were wonderful to work with and made the entire process seamless!
Service got the job done No one is happy when their car isn’t working but John did his best to get me on my way
First time buying from New Country Mini. Overall a good experience. A few minor things that should have been done were not.
Staff was very friendly. Our sales associate was knowledgeable and accomodating. The purchase was easy peasy. Our experience was 5 stars.
nice people and i like seeing a video of the examined areas of my car
Communication is great, they updated me in every step of the work. Had a hiccup with the warranty coverage but was rectified and every person I spoke to was super nice.
Great service!
I give new country a 5 start not only for the how easy they have solved my problems but also for their costumer service. Recommend for sure
Friendly, courteous, and transparent pricing
Ryan was helpful and patiently answered all my questions.
great service. Ryan very good to work with
Ryan in the service center is knowledgeable and available to answer any questions I may have!
Service department helped me out immensely when I had an emergency situation. Ask for John Starr - he’s a pro.
Marc, Chris and the New Country team in Hartford are amazing!! ❤️❤️❤️
Very Professional!
This was my first time using New Country Mini, dealing with service was simple and easy. We will becoming back in the spring .
I have purchased two cars here and had a third serviced here for years. Corrine and Chris have been excellent in the purchasing process. No shady stuff, no high pressure sale tactics. Just care, professionalism, and great communication. I’ll happily come back again when it’s time to buy again. Ryan in service has taken great care of my cars over the years. I love the video walkthroughs they provide detailing what they see and the services recommended. I’ve never had any issues with the quality of the work done. If there’s a problem, it gets fixed. ...
They were caring and squeezed my car into a packed schedule
Awesome service. Always taken care of. Ryan is always helpful and communicative..really the best service!
Great customer service. Buying process was easy and staff accommodated all my requests. Highly recommend!
Great service from Ryan and his team at New Country Mini. I was kept informed every step of the process. The great service helped soften the blow when I got the bill:) Great job!!
We are so happy with our First Mini! Our sales person, Corinne Sisk, was so easy to work with. Helpful and professional. Everyone at the dealership was great. Thank you Corinne and team. The Gabals.
The Hartford location was so much better and efficient than the RI one
My service advisor John explained what my car needed and helped me prioritize what needed to be done sooner rather than later. As I live an hour away from Hartford, I chose to wait for the work to be done, and the waiting area was comfortable and well-equipped with a work station for plugging in laptops, etc.
Car broke down, due to road hazard. New Country quickly diagnosed the issue, shared their findings and fixed it with no issues.
Nice people
I needed an immediate repair; within 20 mins they handed me keys to a loaner and I was in my way. About 3 hours later the repair was done but, I was already at the Big E….I picked “Hazel” up the next morning and received my repair video the next day. Quick and painless. Thanks guys!!!
Top shelf service! Friendly, professional and they send you a video of your car and the service technician talks about what they did and how the car is. Just really great. I haven’t had a bad experience here.
I was in CT on a buisness trip, being hunderds of miles from home, my Mini Cooper S Paceman's windows would not roll up, along with no directionals and had tons of lights on dashboard. They took my Mini in and fixed the problem imitedly the next day. They were kind courteous and fast. Highly recommend there ability and knowledge. Would almost drive too CT for service in the future.
I recently brought the MINI Cooper that I had just purchased in for an oil change, brake fluid, and an inspection. Not only did I find the customer care team friendly and easy to work with, but they expertly evaluated my car and were willing to help me find a resolution for the issues that they uncovered with the outside car dealership where I had made my purchase. In addition, they took time and care in showing me how the electronics in my car functioned. And? They even washed my car! (As an aside, while you are waiting they also ...
I Bought a 16 hyundai sonita sport with low miles which i really like. The sales guy mark was very patient and outgoing with everything. Everyone there was awesome and it was nice to browse and not be pressured into a car i didnt want. I was shown several cars before i picked out the one i wanted thanks again mini cooper for everything.
Excellent customer service. Always have a positive experience at New Country. Great team! Thanks again!
Car was ready within the time given and for me that's says it all
Always excellent service. I’ve been a customer for two years and have always been very satisfied.
Very friendly and knowledgeable service team!
Marc and the rest of the team I worked with were fantastic. My MINI took a while to make it stateside due to parts shortages, but once here the delivery was hassle free with no major up-selling pressure. Love the car, and would happily do business with New Country again.
Nice staff. Wish they were closer to us!
I love this dealership. Their service, the atmosphere, their attention to details are awesome. Ryan is spectacular. My sales guy Marc is the best! Great job team! Thank you!
Excellent service Ryan is the best…
I noticed a new feature this service visit -- a video from the technician, telling me about the condition of my car. It was very informative to talk directly with the person doing the work on my vehicle.
Ryan the service adviser gets a 10 , my mini was repaired for the price quoted , completed in the time frame given ,and is now motoring along.
Corrine was AMAZING! She made the process easy and enjoyable! It was the best experience I've had buying a car!
Excellent sales and service. Dedicated to their customers
Had a great experience buying a car from New Country Mini. Quick, Easy and great service. Thank you.
In 40 years of dealing with car dealerships, I was truly impressed and thankful we came up to New Country to look at a car. David was very nice and straightforward, no bs or games. Felt no pressure. I would definitely go back and do business with them again.
This is our 3rd Mini. The team from, sales, service to finance were friendly and professional. I would have given the dealership a "5" star rating, had it not been for the sales manager, who needs to take a course on interpersonal communication skills, or change careers where he doesn't have to interact with the public. Not someone I would want on my team. If the car wasn't a special order, I would have canceled the sale and gone elsewhere.