Service is good and technicians are knowledgeable. Service ends up being quite expensive however.
Always pleasant, helpful and informative!
Very happy with New Country MINI and I love this car!!
Purchasing a car can be stressful Thanks to everyone at New Country Mini and thanks especially to Nesreen, a wonderful salesperson, my experience was a delight
Super helpful & trusting. No pressure or pushes to have an unnecessary work done. Very pleased with the service we received to our countryman. We have found our Mini home. Will be coming back! They have a great team & Austin was awesome.
It was great! Nesreen was so nice and welcoming, I found the perfect car!
Corrine was a pleasure to work with, very knowledgeable and fun! I am very happy with the attention that was given to me during my car buying experience by Corrine and Chris in finance and would highly recommend New Country Mini to anyone looking to purchase their next vehicle. Thanks Corrine & Chris!!!
Always excellent service
Excellent service, as usual. Give Austin a big raise.
Grateful for the friendly staff. Liked not feeling hunted down as a new customer walking in the door.
Great team looking our for your mini at NCM!
Thank you to the service team at New Country. They were courteous, informative, professional and took care of all maintenance in a timely manner.
Easy scheduling for new snow tires and rims plus oil change. Friendly service rep, kept me info of the progress of the job.
Excellent service. Have been going here for years.Only did work that was needed and made sure nothing else was wrong with vehicle. Was in constant contact throughout repairs.
Everyone at this dealership is on point, my advisor Austin explained what my needed, and had it back to me by the end of the day! NC MINI comes highly recommended!
Austin was a rock star! So helpful and professional!
Great service and I didn’t even have an appointment!
Ryan, was very professional and quite helpful when explaining what was wrong with my Mini (darn deer) I loved the video showing me what he completed and what needed to be done. Ryan is ACES in my book. Thank you
Excellent costumer service. Very friendly and helpful. Best shop in town. Is worth every penny. We all need a Mini in our life. 😎😎😎
AWAYS A VERY GOOD EXPERIENCE! They are professional, and explain the work they do on your mini very clear. A+
A great Service Team!
Excellent service!! Highly recommend!
Salesperson was extremely helpful and knowledgeable. Not just my salesperson but everyone I came in contact with. Would definitely recommend new country mini to anyone looking for a new car ,it was a great experience.
Everything went well the loaner I had was great. Like Austin's customer service. Will keep bringing my Mini back for other service needed
Good service department. They communicate well and the work is satisfactory. They provided a loaner for the day which was super helpful.
Very friendly and helpful staff ! I found my first dream car 🙂
Very professional and knowledgeable.
Great service & good waiting space. Very happy!
Overall great experience. The service team is friendly, professional, and provided timely updates.
Great service. Austin was very good at explaining what was to be done to fix the AWD of my 2019 Clubman.
3rd Mini Great Car!!!!! Highly recommend!!!!! Great dealer!!!!
Very friendly and not pushy at all.
Service went very smoothly, service advisor was very helpful!
great customer service, very patient while showingme many different combinations - Marc S. I am so happy with everything.
I had the pleasure of buying my daughter's first car from New Country Mini, and I couldn't be happier with the experience. Nesreen made the entire process incredibly simple and stress-free. Not only was she friendly, but she also took the time to patiently answer all of our questions. Her expertise and professionalism were evident throughout the buying process. In addition to Nesreen, I must mention that the other staff at New Country Mini were also incredibly friendly. Their warm and welcoming attitude added to the overall positive experience. I highly recommend anyone in search of a Mini ...
Professional and friendly folks. We are a couple of hours from the dealership and had to leave our Mini for a few days. The loaner was amazing. 😊 Zero complaints start to finish.
Staff was friendly and waiting area was pleasant.
The service advisor was friendly, professional and has command of his products. He was thorough in explaining what needed to be repaired in my car. He’s customer service was on point.
General maintenance procedure…Oil change and tire rotation. Service staff was incredibly courteous and professional. Start to finish took approximately 1hour and 30 minutes….not too bad considering how busy they seemed to be at 9:30am.
Service staff is friendly, professional and competent.
Thanks Austin for getting the 5G tel software update done today. Robert Dupill
I received outstanding customer service from Ryan Micali at New Country Mini. From start to finish he kept me informed on the status of my vehicle. He is extremely knowledgeable and professional. New Country mini is lucky to have him on their team.
Great service, excellent client service advisor
Best car purchasing experience I’ve had! I worked with Nez and Chris and they were absolutely fantastic. I had several questions for Nez that she was able to answer for me. She was quick to respond, knowledgeable, and kept me in the loop throughout the entire process. I couldn’t be happier! Would highly recommend.
Quick and easy check-in process. Comfortable area to work if choosing to stay while service is being performed. Overall very quick and the car was returned in great condition.
My daughter just bought her first mini at new country. The experience was fantastic our salesman Mark walked us through the whole procedure and was very helpful and showing us everything that they had and the sales manager was not like any other sales manager I’ve ever dealt with at a car dealership he was warm and charming and couldn’t have been more helpful I give this dealership a five star rating.
Efficient, professional and pleasant service! I won’t take my Mini anywhere else.
Very helpful and knowledgable.
My first experience buying a Mini at New Country has been an excellent one. Nesreen, the salesperson I worked with, is new to the dealership and selling Mini's but she was very responsive and quick to get answers to questions that she didn't have immediate experience with. She was patient and respectful of the time I took with my decision making. The Sales Manager Dave, has been very helpful and generous with his assistance after the sale on a couple issues. Both provided me with a follow up review at the dealership of some questions I had about ...
Always knowledgeable and friendly. Proud owners of two electric MINI’s from them.
Great service, explained all work and kept us updated on time and costs.
Nasreen Ahmed was our motoring advisor and Chris Oconnell our finance rep. We couldn’t have asked for anyone as genuine, caring and as dedicated to their job as these two. Purchasing a car can be stressful, but Nasreen and Chris made this process as comfortable and as pleasant as is possible.
Our experience working with New Country Mini dealership was first-rate. The sales folks are knowledgeable, professional and personable to work with. The entire process of buying our car was efficient and stress free. Definitely recommend this dealership and our terrific sales person, Corinne Sisk.
I have always had very positive experiences with New Country Mini. My salesperson, Corrine Sisk, is a total pro. The service department is welcoming and makes the whole customer experience at New Country a positive one! I live 1.5 hours from New Country Mini and yet, I never mind the drive as I always leave a happy customer.
New Country Mini did a great job getting me the car I wanted. They did not have what I wanted on the lot, so they worked hard at getting me my new Clubman within the time frame I requested. Awesome people to work with.
I am very happy with the service i have received at New Country Mini, quik, effiecient and complete.
Pretty straightforward. Performance of work done always top quality. If upcoming maintenance works needs to be done, you will be asked first if you want to have it done and have the option to postpone it or have it done locally closer to where I live.
Polite and friendly staff. Knowledgeable sales person, willing to answer all questions. Absolutely no pressure.
I went in for a fluid change. The service depart was on time and they did everything I needed. I left with a report that was comprehensive as well as an under carriage Video that was very informative.
new country Mini was a pleasure to work with. Very laid back, got all my info a head of time and I was in and out. And I got to bring my puppy 🙂 5 stars all the way!
Great experience! Friendly sales and financial staff.
The sales and service people were professional, nice and easy to deal with. Both took the time to follow up and be sure I was satisfied with my purchase and the work that needed to be done on it. I appreciated the video the service department sent me of my Countryman up on the lift. The loaner they gave me (Maisey) was a sweet ride too!
Excellent customer service, both sales and service. Have purchased 3 minis from New Country, have always been extremely satisfied.
This was the best car buying experience I have had. The salesperson was super easy to deal with and very pleasant. Same for the service department. I’m a satisfied customer and glad I bought my Mini from New Country.
Very efficient! Ever thing explained in detail. Service man seemed very knowledgeable! No pressure applied.
Service department top notch. And very knowledgeable and professional, I went for, oil change and required brake fluid service. I will definitely keep returning to New County Mini for all services and any future repairs that my 2014 Mini Cooper S Coupe will need.
Ryan was very friendly and helpful. Easy drop off and pick up. Very happy 🙂
Excellent work replacing the front brakes on my 2014 R57. Ryan and Austin were great and kept me informed of the service progress. I've been a New Country MINI customer since 2004 for a reason!
Lovely people Real enthusiasts. Nice business ethics
Awesome place! I was in a pinch, having flown out from CA to drive my daughter’s Mini from Boston to pick her up in NYC from her internship, pack her up and return her to college. Car had been sitting in storage for 6 mos. Car was barely driveable for several reasons and I was concerned about making it to NYC. Called these guys as I was passing thru Hartford and Austin took the car in on the spot! Austin even offered to drive me to lunch while I waited 😊 1.5 hrs later I was back in the Mini, much improved, ...
Great customer service
Awesome people, and service!
Great service, thank you!
Very professional and prompt service. Service reps were prepared at check-in so the process then very smoothly. Great service!
Great service in and out!
They diagnosed and repaired the car according to the plan they proposed to me. Expensive, but fixed, and looked over by a Mini dealership. I’m ok with that.
SERVICE IS GREAT,
Just bought a Mini from New Country Mini. Great experience and specially Marc who went out of his way to provide the best service
Davis was very kind and honest, telling me what my car needed.
Had an issue with our Mini 3pm on the day before our vacation. Drove to Hartford without an appointment to see if something could be done. Ryan looked at the problem and got a technician to repair it. I left before 6pm with the problem fixed.
At every level, knowledgeable and professional assistance throughout the selection and buying process. Three hours or less, and I drove away with a new Mini. Very happy.
Had a great experience buying a car from New Country Mini. Quick, Easy and great service. Thank you.
In 40 years of dealing with car dealerships, I was truly impressed and thankful we came up to New Country to look at a car. David was very nice and straightforward, no xx or games. Felt no pressure. I would definitely go back and do business with them again.
Traveling from Virginia to Maine we had a potential car problem. We called New Country for help. Mr. Garcia promptly called us back and our car was fixed the next morning. New Country Mini allowed us to continue our trip with mind-at-ease. Excellent service staff! A big thank you to New Country Mini.