Customer Testimonials
Great attention and customer services!
Ryan was amazing as always. Got back to us when we texted him just like he has done in the past. Explains things clearly and in layman’s terms.
Fast and efficient service!
Awesome service!
first time at this dealership, after moving to Connecticut from out of state. Very pleased with the service! Super friendly.
Highly professional and prompt excellent communication
I had a recall performed. Though I was disappointed in how long it took for mini to come up with a solution my experience at the dealership was pleasant. Ryan in service was knowledgeable and accommodating.
Excellent customer service! Austin was extremely helpful!
Work could not be completed.
Friendly. Timely, and efficient
Love my experience at New Country Mini love my mini went to RI to Boston NH NY! Woot woot!
The service guys at New Country Mini are great. They are knowledgeable, friendly, and have good senses of humor, which is important when servicing an expensive-to-own car! Austin, the guy managing my car, has excellent communication skills. I feel very confident that my car is in good hands.
Great experience getting my Mini here. I can’t tell you how much I can’t stand classic sales pitches (which has been my usual experience in car dealerships), and I am glad no one here tried to push me in any direction to make decisions. I was presented with information and space to think through things. All were cordial, knowledgeable, accommodating, and helpful. All this to say, you’re in good hands if you decide to visit this dealership.
Extremely pleasant experience. Enjoyed working with everyone, especially Jevon who made the process of buying my first car smooth and easy!
This dealership and service staff were amazing! We were on vacation 1000+ miles from home when an engine and tire lights came on! We called on a Thursday and got in on Friday!!! In four hours a thermostat was put in under an existing warranty and a new tire was put on! Huge shout out to Ryan the service manager and Gavin and Pedro our service technicians! You saved our vacation!
I like Jevin! Awesome sales guy!
Service advisor was very friendly
Corrine elevated the whole experience, from the first introduction, to reviewing options and features, discussing financing and sharing insight into her own firsthand experience. She kept me apprised consistently from that first introduction right up to the day she handed me the keys. During our first meeting, we did an initial test drive and explored features upon returning to the car lot and during car delivery we reviewed the features again. My husband never felt rushed during any of the visits or phone conversations. She’s followed up with us since. If it were the norm to purchase cars as ...
Loved the personalized service features like - periodic updates through text msgs from assigned engineer ( Austin), videos of inspection uploaded with voice over , free pick up and drop at desired timings . Very professional and polite staff.
Very pleasant experience, as always. Prompt service and Austin (Service Dep’t) is professional; informative; and charming. I also appreciate the video sent by the technician detailing all services performed and his recommendations. Very happy with New Country Mini.
I am having a problem with phone but I'm trying. Have nothing but good things to say about this dealer ship and the great service that I have gotten. I'm sure I will be as pleased once I get the car here.
Great service. Austin maintained great communication while my car was in service for 2 days. Very knowledgeable. He should be in sales to be honest. Great experience.
I am very pleased with New Country MINI! Working with Marc Schroth has been a pleasure. I can't wait to drive my new car.
Great ppl. Professional service.
I've had to have quite a few things done within the past few months and I've had nothing but exceptional service. They offer a loaner option so you're not stuck without a ride which helped me out so much. Thank you! My car feels brand new! Services done: clutch, belt, AC.
Great service easy to communicate with
Had a positive experience. Very professional.
Friendly, efficient, comfortable, and fast for a 1 year check up on my 2024 convertible.
Very accommodating both at the service desk and back in the garage. I happened to be in the area (from FL) and needed a routine service completed. They got me in and out as promised. Also provided a comprehensive video of the work completed. Well done.
Good service very helpful people
Corrine was awesome to work with, very helpful and made it to happen to get me in my dream car! Great team overall, highly recommend.
We were amazed by the great customer service of Corrine as well as the manager and their professionalism. The whole process of trading and buying went so smoothly and quick. I highly recommend that dealership and the Mini Cooper S convertible is awesome.
A very positive car-buying experience. Easy, cordial, helpful, honest.
Service was fast, and love that they sent me a video of their inspection/assessment of the underside of the car — while I was still in the waiting area.
My experience at New Country Mini has always been wonderful. I just received my 2025 Mini Countryman JCW and couldn’t be happier! I worked with Corrine as my sales assistant and recommend anyone that is thinking of ordering or buying a mini to use her!!!! She is one of the most friendliest and helpful car sales person I have ever worked with. She always wants to make sure you find the best car that fits your liking and needs.
I had a 8am appointment seemed to be the only one there besides the service department guys. Was told over the phone it would take an hour at $213 per hour for a FRM replacement that I had purchased on my own. I was told I had to buy a new FRM which is false it can be remapped. When I spoke to someone at the front desk he said that was without the programming. Which in all honesty doesn’t make sense because taking the panel apart and the install is a 5 minute job. The rest is the programming which ...
Great Service, as always, Ryan was courteous, respectful, and full of knowledge.
Always great service!
I recently purchased a 2013 mini roaster convertible and wanted it checked out for safety and everything worked out perfectly!
Service was delivered as promised with work even completed sooner than expected.
Corrine was amazing and helpful. They made the process easy
The gauge cluster had a malfunction and stopped working. I booked an appointment at New Country Mini with the service department to have it assessed. The technician was professional and informative. They gave me a loaner for the time it would take to fix. They sent me a video of the inspection and kept in constant contact with me about how long it would take. The warranty covered the cost of the entire repair and my oil change. I love my mini and the folks at New Country Mini are exemplary.
It was an absolute pleasure to work with Corrine. We were looking for a car that was not available locally and had a wide range of experience calling other mini dealers. Corrine provided us with great customer experience and treated us with respect. Purchasing the car was quick and fair.
We would highly recommend New Country Mini for anyone interested in buying a Mini. Our sales associate Anthony was excellent. Low pressure knowledgeable and personable. Everything was to our satisfaction.
Everything about my experience with New Country Mini was excellent! Very friendly, knowledgeable, and professional service!
We have purchased a lot of vehicles in our lifetime from different makes and models. New Country MINI is hands down the best buying experience we've had to-date. I feel like we made friends with everyone at the dealership and they took excellent care of us. Our older MINI needed maintenance and we had such a great experience with Austin in their Service Department. Concierge-feel text messages and updates that did not make me feel like a number or random customer. We then went to the dealership with our older MINI looking to upgrade and met Corrine. From there ...
Great first post purchase visit to new country mini. Fast and I liked the video explaining what was done and observed
1st trip with my newer mini for rear brakes. To my surprise it was covered under warranty plan. Great service, awesome way of doing business.......actually got video of under car explaining everything. Hands down awesome experience
Brought a Cooper S Clubman in for a used car inspection. The service team was awesome. Very informative and low pressure. Very professional. Will likely be servicing the car there regularly.
Professional and reliable group - glad I chose them to work on my mini. Ryan was communicative and helpful with getting various items checked off the list for me - starting with sunroof replacement to oil, tires, full alignment to getting a loaner car, etc. He also sent me a video where the mechanic kindly explained what issues needed to be worked on and ensured they had my approval before getting things started on any. All in all a great experience and I highly recommend them!
Professional and timely customer service. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Always a pleasure to bring my mini here to get worked on.
The service guys are great, the sales guys are great, the people in the scheduling department are uninformed, unhelpful, and uncooperative. Not at all in keeping with my past experience with New Country Mini.
Ryan in the service dept. has the best customer service! He is very knowledgeable in all things mini cooper. Most importantly he was very compassionate and respectful to my emotional attachment to my old mini when I had to make the decision to send her to the big garage in the sky due to excessive, costly repairs!
I had no plan to get a car any time soon and was only at the dealership to kill time and see what the used prices were like. I saw a used car that I liked except for the fact that it was a convertible and jokingly told the salesman, when he came out and asked what I was looking for, “I want exactly this in a hardtop.” (Fat chance. It was a zesty yellow 6-speed, and there were hardly any manual transmission cars out there at all.) “We do have one being used as a loaner, and it’s ...
Ryan at Mew Country Mini took excellent care of my car after it was neglected by Freeport MINI in Long Island. They performed all necessary services and maintenances and got my baby running wonderfully again. The customer service was excellent and the work performed has made a great difference. I will return and have them perform my services even if it means I have to drive 100+ miles to have it done.
Good experience
Corinne my salesperson and Chris the biz mgr are AWESOME! I had such a fun and really nice experience with both of them! Absolutely LOVE my countrymen! Highly recommend them, both were fair and honest! You won’t be disappointed!
Always a great experience!
I took my mini for service and I almost left with two! Thank you to Austin for going above and beyond to make this experience as pleasant as possible!
Amazing
I have an excellent experience at Mini in Hartford. Very special service from Corrine Sisk, what incredible service, my best experience buying a car. She made me feel like a friend , so attentive, knowledgeable and super special. The process was so smooth, quick and easy. I’m so happy with the attention from Corrine , she explained to Me all my options and answered every question I had with tremendous professionalism. After the purchase, she seat down with Me in the car and explained everything about and how to use every little detail in and out of the car. Very satisfied, ...
Well explained and fixed.
I had a GREAT experience at New Country Mini, Hartford. Both Jevon, the sales rep and Chris, the business manager were very helpful and supportive during the process of purchasing my 2024 Mini!
Always great experience, very knowledgeable staff, friendly and polite. Pleasure to do business with
Car was checked thoroughly and communication was great. Was ready for pickup on time
Nesreen and Chris are wonderful people who helped me make a dream come true!
We went to have something replaced and Austin at the desk was more than welcoming even offered to have a complimentary loaner and drive our car back when the repair was done... and we live pretty far. They also allowed our dog in while we waited for a repair to be done which was a plus. Thankyou to the minidealership. I will definitely go again if needed. The repair was done and they also sent a video of the repair... very nice...
They did an amazing job and really didn’t take long to get my car back. Recommend to everyone and there customer service was great. Will be back in the future
Austin was very helpful in clarifying diagnostics for me and counseling me about options.
Friendly no pressure sales experience
Austin was great to work with in the service department. His communication was excellent. I would highly recommend any work be done at New Country.
Had a great experience buying a car from New Country Mini. Quick, Easy and great service. Thank you.